FAQs

Where are your dresses made?

Lyla and Leche are proud of their support to the UK manufacturing industry. All of our final designs are produced in a UK North London factory. As a business run by women for women, we are keen advocates of a fair working wage for fellow females working within the industry. We sleep much better at night knowing that the wonderful seamstresses and assembly machinists who bring our creations to life are paid fairly for their work.

 

What size am I?

Our sizing guide will allow you to find your perfect fit. This can be found here. If you ever do need any advice, please feel free to drop us a line at hello@lylaandleche.com and we will be more than happy to help you.

 

What forms of payment do you accept?

All payment is processed through Shopify. We accept all major debit and credit cards. 

 

Can I use discount codes?

By signing up to the Lyla and Leche newsletter, you will receive £5 off your first order that exceeds £50. From time to time we may also publish other discount codes. These can be used at checkout and will be applied to your order. Please note that discount codes can not be applied post purchase due to purchases being handled by a third party platform. 

 

How quickly will my product be dispatched?

Lyla and Leche will always dispatch an order within 2 working days of purchase. 

If you ever require a speedy dispatch, please do reach out and we will do our very best to see if we can work some magic! 

 

How will my product be shipped?

Lyla and Leche ship their products via Evri. Once your order has been dispatched, you will receive an email containing tracking information.

 

How can I track my order?

Once your order is dispatched, you will receive an email with tracking information. Should you encounter any difficulties, please do reach out to us at hello@lylaandleche.com

 

Do you ship internationally?

As a small business, this is something we have recently started to offer and we have now shipped to many different countries. If you are interested in making a purchase from another country, please do reach out to laura@lylaandleche.com and we will see what we can do! 

Please be aware that any order placed by be subject to customs fees, which are payable by the customer. 

 

Can I return my purchase?

Lyla and Leche will accept returns of all unworn purchases with original tags still in tact within 14 days of delivery. For more information about returning an item, please visit our Refund page.

 

 Can I ask for an exchange?

Of course. Please reach out to us at hello@lylaandleche.com. Providing we have the size that you'd like in stock, we will happily exchange for you. 

 

Can I cancel or edit an order?

You are unfortunately unable to edit or cancel an order before it is shipped.