FAQs


Where are your products made?

Lyla and Leche are proud of their support to the UK manufacturing industry. All of our fabrics are sourced here in the UK and our final designs are produced in a UK North London factory. As a business run by women for women, we are keen advocates of a fair working wage for fellow females working within the industry. We sleep much better at night knowing that the wonderful seamstresses and assembly machinists who bring our creations to life are paid fairly for their work.

 

What size am I?

Our sizing guide will allow you to find your perfect fit. This can be found here. If you ever do need any advice, please feel free to drop us a line at hello@lylaandleche.com and we will be more than happy to help you.

 

What forms of payment do you accept?

All payment is processed through Shopify. We accept all major debit and credit cards. 

 

Can I use discount codes?

By signing up to the Lyla and Leche newsletter, you will receive a 10% discount code. From time to time we may also publish other discount codes. These can be used at checkout and will be applied to your order. Please note that discount codes can not be applied post purchase due to purchases being handled by a third party platform. 

 

How quickly will my product be dispatched?

Lyla and Leche have three dispatch days a week. All orders received on a Saturday and Sunday will be dispatched on Monday. Orders received Monday and Tuesday will be dispatched on Wednesday and orders received on Wednesday, Thursday or Friday will be dispatched on a Saturday. 

If you ever require a speedy dispatch, please do reach out and we will do our very best to see if we can work some magic! 

 

How will my product be shipped?

Lyla and Leche will ship their products via Hermes. Once your order has been dispatched, delivery will take between 2-3 working days. 

We hope that as we grow we will be able to extend our shipping options. 

 

How can I track my order?

Once your order is dispatched, you will receive an email with tracking information. Should you encounter any difficulties, please do reach out to us at hello@lylaandleche.com

 

Do you ship internationally?

As a small start up, it is not currently possible to offer international shipping. However, should you be interested in making a purchase from outside the UK, please do contact us at hello@lylaandleche.com to discuss your needs and we will see what we can do! Please be advised that your purchase may need to clear customs, which may involve customs fees.

 

Can I return my purchase?

Lyla and Leche will accept returns of all unworn purchases with original tags still in tact within 14 days of delivery. For more information about returning an item, please visit our Refund page.

 

Can I cancel or edit an order?

You are unfortunately unable to edit or cancel an order before it is shipped.